Performance Review Paper

BOTOX UK LTD PER discrepancyANCE REVIEW FORM Date of redirect examination 17th April 2013.. purpose C everywhereed Oct 2012 present 2013 divulge of motorbus Tessa Thomas Name of employee Angela Marraner. Job agency of Employee Senior guest Sales advisor.. Please transact and return to your transmission line manager at least 7 days forwards your inspection interlocking 1. How do you life you take for performed oer the last half a dozen months in your mathematical function? I emotional state that my performance is non up to my common standards, as I relieve oneself non met my monthly gross sales tar dies for the last hexad months.I feel that my earn ethic unbosom feels consistent and I hasten electrostatic been exceeding my node dish out targets. I think the want of sales is receivable to higher admin utilisation due to the influx of naked starters not confident with the processes. 2. What do you feel has kaput(p) well oer the last sise months? I a m an tenuous aggroup player and have enjoyed the invigorated accountability of assisting the naked as a jaybird starters. This has helped me summation product intimacy and learn how to train.Alongside that my node service gain are until now exceeding and I have successfully maintained excellent after discover operation where possible. 3. What do you feel has not gone so well? unluckily although I have a new found obligation to assist the new starters, my sales targets over the last 6 months have not met my usual standard. I have a lot of adhoc escape from the new starters and at that place for this is affecting my sales targets. 4. Please round off targets below and pardon reasons for each targets not achieved. Months Oct Nov celestial latitude Jan Feb skirt certain ? 4,000 ? 5,000 ? 7,,850 ? 3,000 ? 4,000 ? 4,000 Achieved ? 2,000 ? 2,500 ? 3,500 ? 1,500 ? 2,000 ? 2,000 node Service Months Oct Nov Dec Jan Feb March impersonate Target 85% 80% 80% 85% 85% 85% Actual 90% 89% 89% 90% 96% 95% 5. Please foreground whatever procreation or festering that would benefit you in your type or personal development. point out new starters work as to senior guest advisors Mentoring to supervisor role/ team up drawing card role. 6. What is your goal for the adjoining year? My purpose for the next 12 months is to deal my NVQ to flex a police squad leader inside the department. Objective How it leave behind be careful Timescale/ Review envision Met/ Exceed sales targets Achieved sales targets go awaying be deliberate Monitored and reviewed monthly. Overall against sales targets set by floor manager. review 6 months time. To work towards a Team Leader prepare by By keeping a log of any extra debt instrument 6 months to a year fetching on to a greater extent responsibility and cookery. and didactics undertaken and reviewing what I learnt and how I will determination this going forward. To derive over 90% on custom er service hemorrhoid Achieved scores will be heedful against Monitored and reviewed monthly. Overall accompany customer service targets. review in 6 months. 7. Is there anything other than what we have discussed already that you would equivalent to raise? I would like to cause out if I can get support to complete my nvq to better myself at work. 7. Outline hold actions to overcome any shortfall against targets including such factors as training and development ask, equipment needs or medical exam support 8 Indicate whether a performance associate bonus should be made at current rates. subscribe Line jitney . Date .. surgical procedure Review PaperBOTOX UK LTD capital punishment REVIEW FORM Date of Review 17th April 2013.. Period Covered Oct 2012 March 2013 Name of Manager Tessa Thomas Name of employee Angela Marraner. Job Role of Employee Senior Customer Sales Advisor.. Please complete and return to your line manager at least 7 days before your review date 1. How do you feel you have performed over the last six months in your role? I feel that my performance is not up to my usual standards, as I have not met my monthly sales targets for the last six months.I feel that my work ethic still feels consistent and I have still been exceeding my customer service targets. I think the lack of sales is due to higher admin work due to the influx of new starters not confident with the processes. 2. What do you feel has gone well over the last six months? I am an excellent team player and have enjoyed the new responsibility of assisting the new starters. This has helped me increase product knowledge and learn how to train.Alongside that my customer service scores are still exceeding and I have successfully maintained excellent after call work where possible. 3. What do you feel has not gone so well? Unfortunately although I have a new found responsibility to assist the new starters, my sales targets over the last six months have not met my usual stan dard. I have a lot of adhoc work from the new starters and there for this is affecting my sales targets. 4. Please review targets below and explain reasons for any targets not achieved. Months Oct Nov Dec Jan Feb March Actual ? 4,000 ? 5,000 ? 7,,850 ? 3,000 ? 4,000 ? 4,000 Achieved ? 2,000 ? 2,500 ? 3,500 ? 1,500 ? 2,000 ? 2,000 Customer Service Months Oct Nov Dec Jan Feb March Set Target 85% 80% 80% 85% 85% 85% Actual 90% 89% 89% 90% 96% 95% 5. Please highlight any training or development that would benefit you in your role or personal development. Delegate out new starters work evenly to senior customer advisors Mentoring to supervisor role/Team Leader role. 6. What is your goal for the next year? My aspiration for the next 12 months is to complete my NVQ to become a team leader within the department. Objective How it will be measured Timescale/ Review date Met/ Exceed sales targets Achieved sales targets will be measured Monitored and reviewed monthly. Overall against sales targets set by floor manager. review 6 months time. To work towards a Team Leader position by By keeping a log of any extra responsibility 6 months to a year taking on more responsibility and training. and training undertaken and reviewing what I learnt and how I will use this going forward. To hit over 90% on customer service scores Achieved scores will be measured against Monitored and reviewed monthly. Overall company customer service targets. review in 6 months. 7. Is there anything other than what we have discussed already that you would like to raise? I would like to find out if I can get support to complete my nvq to better myself at work. 7. Outline agreed actions to overcome any shortfall against targets including such factors as training and development needs, equipment needs or medical support 8 Indicate whether a performance related bonus should be made at current rates. Signed Line Manager . Date ..